We're here to help.
SFX Fun Factory is designed to be simple, powerful, and fun. If you have questions, feedback, or run into issues, you can reach us directly.
Support is handled directly via email — no forms, no tickets, no waiting around.
For help, feature requests, or technical issues, email us at:
✉️ sos@educacion.globalWe usually respond within 24–48 hours.
Credits are in-app usage units that power AI generation features — including Sound Effects, Text-to-Speech, and Voice Effects.
Credits can be purchased exclusively inside the app using Apple’s In-App Purchase system. Your balance is securely stored and synced to your device.
Credits are for use within SFX Fun Factory only. They have no cash value and cannot be transferred, traded, or resold.
Credits are not redeemable for cash and cannot be transferred between users.
All purchases are processed entirely through Apple — we never handle payment details directly. When you buy a Credit Pack, Apple charges your Apple ID and notifies our server. Credits are added after Apple confirms the transaction is valid.
Available purchase types:
The app does not use auto-renewing subscriptions of any kind.
Yes. Tap Restore Purchases in the Settings screen to recover any non-consumable purchases (such as Ringtone Preparation Unlock) that are linked to your Apple ID.
Consumable Credit Packs are not restorable — this is standard Apple policy for consumable products. If you have a billing concern, please contact Apple Support via reportaproblem.apple.com.
QR Code unlocks allow users to redeem pre-created sound content inside the app. These codes may be shared during events, collaborations, or promotional campaigns.
Scanning a valid QR Code unlocks specific sound assets and downloads them directly into your Library.
QR Code unlocks:
Gift Credits allow you to purchase Credits for another SFX Fun Factory user.
To send a gift:
After Apple confirms the transaction, the selected Credits are issued directly to the recipient’s account.
Gift Credits:
No. Credits do not expire. Once purchased, they remain available in your balance until you use them for generation features inside the app.
Credits are for use within SFX Fun Factory only and have no cash value.
Credits are only deducted after a generation completes successfully.
If a request fails due to a network issue or service interruption, your balance will not be reduced.
The system verifies completion before applying any deduction.
Yes. Your sound library and previously generated audio are fully accessible offline. You can play, assign, and manage sounds without an internet connection.
AI generation features (Sound Effects and voice-based generation) require an active internet connection. If you're offline, generation options will be temporarily unavailable.
iOS does not allow apps to install ringtones automatically.
SFX Fun Factory prepares a ringtone-compatible .m4r file. To use it as a ringtone, you can:
Once installed, it will appear in Settings → Sounds & Haptics → Ringtone.
No account, sign-up, or login is required.
The app uses a secure on-device identifier to manage your Credit balance and activity. You never need to provide an email address or personal profile information.
We do not collect personal identity information.
All generated and recorded audio files are saved locally within the app’s sandbox on your device.
Audio files are not uploaded to our servers. Your Credit balance and generation history are stored securely on our server to ensure accuracy and prevent errors, but the audio itself remains on your device.
If you delete the app, locally stored sounds will be removed. Export any files you wish to keep before uninstalling.
Yes. SFX Fun Factory supports compatible Bluetooth and USB audio input devices.
Once connected to your device, supported microphones can be used for recording inside the app.
If your question isn't covered here, just send us an email. We read every message and we're happy to help.